Giving consent
Text messages about your shipments are switched off until you turn them on. You can enable them in the notification preferences on your customer profile, where you also provide the mobile number the messages should go to.
What we send
Messages relate only to shipments on your account: shipment status changes, an out for delivery notice, a delivery attempt, and confirmation once delivery is complete. We do not send marketing text messages.
Frequency
Message frequency depends on how many shipments you have and how often their status changes. You can choose to receive messages only at major milestones instead of every update.
Withdrawing consent
Turn text messages off at any time in your notification preferences, or reply STOP to a message you have received. Turning them off does not affect your shipments or your ability to track them.
Costs
We do not charge for shipment text messages. Your mobile provider's standard message and data rates may still apply.
Your number
The mobile number you provide is used to send these shipment messages and to let our couriers and Customer Support contact you about a delivery. See our Privacy Policy for how we handle your details.
Questions
If anything here is unclear, or messages are arriving that you did not ask for, contact Customer Support.