Data we hold
Account data (name, email, phone, role), customer records, and shipment data including addresses, recipient details, service options, status history and delivery confirmation.
How it is used
Solely to operate the shipping service: routing and dispatch, status notifications, customs and delivery documentation, and operational reporting.
Access
Access is restricted by role and enforced at the database level. Customers can access only their own shipments. Public tracking exposes status, route cities and checkpoint times for a tracking number, and never contact details or addresses.
Retention and requests
Shipment and audit records are retained for as long as required for operational and legal purposes. To request a copy or deletion of your account data, contact support@replyinfo.app.